+31 (0)515 572461 (9:00 - 17:00)
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All orders ordered before 3 p.m. will be processed and shipped the same or next business day as long as all products are in stock. If a product is out of stock, we will wait until the order is complete or we will contact you about delivery time, replacement or possible cancellation of the product from the order.
Orders with a delivery address within the Netherlands are shipped with the carrier DHL. Shipping costs are €8.50 per package and the delivery time is 1 business day as long as all ordered products are in stock.
DHL makes a maximum of two delivery attempts and only delivers on weekdays between 08:00 - 18:00.
Orders with a delivery address in nearby countries and an order value of €700 or more are delivered carriage paid, except for remote areas or pallet shipments. Only package shipments qualify for carriage paid delivery. Remote areas and pallet shipments are assessed per order.
A surcharge may apply for shipments to a remote area. This depends on the order size and shipping method. You will receive an updated order confirmation if your order includes a surcharge.
For the majority of orders to be delivered within the EU we use the carrier DPD. Shipping costs are calculated per country, order and number of packages. DPD will make one delivery attempt. The shipment will then be delivered to a service point and the customer has 7 days to pick up the shipment.
Is the delivery not convenient? You will receive an email with a link to the T&T page where you can change the delivery if necessary. You have the choice to have it delivered at a service point or on another date.
Deliveries outside the EU are sent with the carriers DHL Express or UPS. The shipping costs depend on the country, size and weight of the package and are calculated per order and package. You will receive an order confirmation on which we state the shipping costs.
Unlike private consumers, there is no right of withdrawal for business orders. Therefore, it is not possible to return your order. During the account verification process, we try to get to know our customers as well as possible, in order to later meet your needs and expectations. Hides & Furs remain only a natural product and not one is alike. Do you have any specific requirements? Please add a note when completing your order or contact us to discuss your requirements.
We obviously do our utmost to avoid faulty deliveries and meet your requirements. It can only happen that something too much, too little, a traffic or a damaged article is delivered to you. Please report this to us within two business days and we will come up with a solution as soon as possible.
Before contacting us, please follow the steps below.
Check the numbers on the packing slip and count the number of products delivered again carefully. It may be that a product was out of stock or that you have already received a partial delivery. If so, the quantity on the packing slip has been adjusted or the product description states that it is a partial delivery.
Check the quantities on the packing slip and count the number of products delivered again carefully. If there is still room in the box and you are saving money with an extra product, for example because the shipping costs are waived, it may be that an adjustment has been made to your order. We will mention this on the packing slip.
Please contact us by email within 2 business days and include pictures of the wrong or damaged product. We will review it and offer a solution as soon as possible.
